Terms and Conditions
Quotes are free only at Westlondonlandscapers discretion. Westlondonlandscapers reserve the right to charge our hourly rate fee at the prevailing rate where a free quote is not financially viable for us to provide but where you still wish to go ahead with a quote.
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
- Any agreement made verbally is not covered by the contract unless it has been written into said contract.
- The agreement is made between Westlondonlandscapers and the client. the client is identified as the person who requested our quotation.
- Westlondonlandscapers will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client - except where the client has provided written permission that allows them to do so.
- The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.
- Please check your quotation carefully.
Scope of quoted work
The quote written by Westlondonlandscapers for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.
Electrical power, water and WC facilities
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
Irrespective of any insurance carried by Westlondonlandscapers, the customer must inform his or her insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, Westlondonlandscapers are not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us.
In the event of cancellation by the client, the client agrees to notify Westlondonlandscapers in writing or by email 28 days before the project start date. In the event that Westlondonlandscapers is not notified of the cancellation within this time frame, the client agrees to pay all of Westlondonlandscapers administration, lost work and scheduling costs amounting to not less than 15% of the total project cost.
If the customer elects to cancel our services after we have begun work the customer agrees to pay all of Westlondonlandscapers administration, materials re-stocking, lost work and scheduling costs in addition to any part of the work that has already been undertaken, amounting to not less than 50% of the total project cost. A charge will also be made for materials that have already been purchased for a specific job, and in such cases these materials will be left at the customer's premises. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 2 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. Westlondonlandscapers is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Westlondonlandscapers to use these at their own risk.
Changes to your quote
Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.
Validity period of quotes
Quotes are valid for 28 days from issue.
Damages and sub-standard workmanship
It is the responsibility of the client:
- To remove valuable and/or fragile items from the areas to be decorated.
- To remove pictures and other wall-hangings.
- To remove electrical goods.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
In the event of breakage or damage to the property Westlondonlandscapers will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Westlondonlandscapers to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.
We are usually happy to do favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not written into the quote, including loss or damage to persons or property.
Precautions - painting work
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.
Payment of quoted and fixed price work
The client agrees to pay the invoice for work a maximum of 5 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Westlondonlandscapers until payment of the final invoice by the client to Westlondonlandscapers. In the event of dispute, the client agrees to allow access to the property to a representative of Westlondonlandscapers to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals, however, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Westlondonlandscapers, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.
- A deposit may be required to cover material expenses.
- All deposits must be made by Bank Transfer unless agreed by Westlondonlandscapers
- Deposits are refundable at the sole discretion of Westlondonlandscapers subject to the conditions laid out with these terms.
- The acceptance of a deposit or the request to begin the project by email confirmation or electronically signifies a full acceptance and commitment to be bound by the Terms and Conditions.
Completion of the project
If Westlondonlandscapers deem it necessary, the client must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
Termination of the contract by Westlondonlandscapers
Westlondonlandscapers will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event. Neither Westlondonlandscapers nor any of its affiliates or agents shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of our inability to complete the work specified or by invoking this clause.